Used
Network Equipment With Free 1 Year Warranty
GGI's number one priority is YOU - our
customers. When our products ship to you, you receive the
best! Packaged professionally, full diagnostics, and
technical specifications, all right to your door in an easy,
plug-n-play, excellent condition. To show our customers the
quality and service we deliver, we provide our standard GGI
One-Year Limited Warranty on all network products sold to
our retail end-user customers only.
Our GGI One-Year Limited Warranty covers equipment
functionality against being in a non-operational (broken)
state, defective, or dead on arrival (DOA). It does not
cover software, software licenses and transfers, software
upgrades, or key codes. Items ordered incorrectly or by
mistake are not considered: DOA or defective. Mistaken and
incorrect orders are not covered under warranty. Our GGI
One-Year Limited Warranty is not transferable and is for the
original purchasing customer only. If any product is deemed
defective, we will repair or replace the product at our
discretion and determination.
The warranty period begins on the day of shipment. If
the
product(s) under warranty are claimed to be defective,
the customer follows the warranty return policy described
below.
Returning
Used Network Equipment
RMA requests will be approved only if
the product is still within the stated warranty period and
must be received by GGI within 15 calendar days from the
date the RMA was issued. If it is not received within 15
calendar days from the date the RMA was issued, the customer
will be charged the full price for both the defective
product and the replacement product. If we receive the
product after 15 calendar days, it will not be accepted by
GGI and will not be eligible for repair, replacement, or
credit.
Call your account manager at (916) 415-9900 stating that
you have a defective part. Your account manager will open an
RMA and send you the appropriate forms to be completed. No
products can be returned without completed forms and
management authorization. Once these forms are returned, you
may be contacted by a network technician in an attempt to
resolve the problem remotely via phone or email. If payment
of equipment has not been made based on agreed upon invoiced
terms, the RMA will be held until such time as payment is
made.
Upon receipt of a GGI RMA number, ship the defective
product to GGI with a copy of your invoice, completed RMA
form, and completed credit card authorization form (if you
desire advance replacement). Unauthorized package(s) will be
refused at the loading dock.
When the product is received at our testing facility and
after the testing procedures are complete, GGI will
determine the validity of the RMA and what action will take
place under the warranty such as repair, replacement, or
credit towards the customer's account.
Shipping Used Network Equipment
When shipping defective products back to
GGI, customer assumes full responsibility for proper
packaging (original packaging or equivalent packaging that
meets our shipping standards), completion of required forms,
and insurance on the package. Packages that are damaged or
lost in transit are the responsibility of the customer.
Charges to ship product back to GGI will be the
responsibility of the customer. Shipping back to the
customer will be at the expense of GGI.
Advance
Replacement For Used Networking Hardware
In the event of an advance replacement
of product, contact your account manager and provide a
completed GGI Credit Card Authorization Form, a completed
RMA (Return Merchandise Authorization Form), and the
replacement product will be shipped to you.
Under no circumstances shall GGI be held liable for any
damages or loss of profit. GGI is not responsible for any of
the costs associated or incurred by customer during
installation of product or software, hardware/software
compatibility issues, or problems arising from modification
of hardware. The value associated with this GGI One-Year
Limited Warranty does not exceed the original hardware
purchase price.
Terms stated in the customer's purchase order or terms
and conditions, etc. shall not supersede this warranty. The
GGI One-Year Limited Warranty terms and conditions of sale
are considered to be the final and complete agreement
between the customer and GGI.
Warranty
Nullification of Refubished Networking Products
If GGI deems the product to be mishandled,
mistreated, improperly installed or configured, electrical
stress, packaged incorrectly, upgraded incorrectly,
misapplied, misused, improperly installed, negligence,
or defective due act of God or accident, or abuse
in any way - the warranty is nullified. In addition,
this warranty is nullified if any of the following
tampering conditions have been found with our labels
or seals (removed or broken), setup has been altered,
changed, or upgraded (inclusive of modules and/or
line cards and/or components).
If it is determined during the testing of defective
returned equipment that hardware has been damaged
due to any of the above reasons, customer will be
subject to any and all repair charges. GGI does not
cover upgrades or compatibility with either previous
or future releases of hardware or software.
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